At Henry Carus & Associates we make sure that all of your questions regarding our services and the legal process are answered upfront. By doing this, there are no “unknowns” and you can feel comfortable working with us in achieving the best possible outcome for your case.
Following are a selection of frequently asked questions from our clients. If you have a question about our services or your legal rights, please contact our free telephone advice line.
Q: How do I know if I have a serious injury?
A: We are often asked by clients whether they have a “Serious Injury”. The term is constantly being examined by judges, and a recent decision by the Court of Appeal in Victoria has helped to make the concept easier for an injured person to understand.
In Hayden (2010), the Court focused on the level of pain perceived by the injured person and how that pain affected a persons life. Pain alone can be the basis for a Court to find you have suffered a “Serious Injury”.
We strive to make all aspects of compensation law easier for you to understand, as we have found the more an injured person understands the law, the more we can achieve the best possible outcome.
Q: How much do your services cost?
A: All of our work is done on a “no win, no charge” basis, guaranteeing that you do not pay any fees until we have won your case. We provide you with a Costs Agreement from the outset and this document, along with regular updates from us, will ensure that you have a clear estimate of the total legal fees you will be required to pay upon a successful result. Prior to settlement we detail to you the amount you are required to pay and ensure that you are comfortable with the final outcome.
Q: Why are you different to other firms?
A: Our practitioners have a vast array of experience spanning the insurance and medical industry, and have gained this both in Australia and internationally.
Our insurance experience, working for the likes of TAC, provides us with a solid base from which to build your case. Experience gained working with the medical industry also helps us understand your current physical and emotional difficulties and the long term consequences of your injuries.
Together, we make sure that this unique knowledge and insight is on your side, delivering the best possible outcome for you.
Q: I have some questions that I’d like answered to see if I do have a case. Can I talk to someone about these without any obligation or need for payment?
A: Yes you can. To ensure that you fully understand your legal rights, we offer a no obligation, free telephone advice service and a free initial one-on-one consultation.
Q: Where are you located?
A: Henry Carus & Associates has four convenient office locations around Victoria – Melbourne CBD, Brighton, Altona, Box Hill.
Q: I’m injured and in hospital. Can you come and visit me?
A: Yes we can – we offer both hospital and home visits.
Q: English is my second language. Can you help me understand what is needed to get compensation?
A: Yes, we have on staff persons qualified to speak to you in Mandarin, Cantonese, Russian, Spanish, Italian, Ukranian, Turkish and Albanian. We can also arrange an interpreter for you if needed.
Under all circumstances, Henry Carus & Associates makes sure that you understand all aspects of your claim for compensation.